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~ Ben's Marble Mania Thank You!: a thank you from 8 yr old Ben to his Aunt Kathy & Uncle Richie
Your products are fantastic. They have been a huge help with my son who has a speech delay. He loves puzzles and combining that idea with learning new words and concepts works beautifully.
~ Kristina Gove
I just bought some (4) of your puzzels. We have only opened one so far it is called "Match it! Numbers". My 3 year old twins took to it right away. I was so impressed by the quality and educational value of the product, I went out and bought 6 more for friends of mine. Keep up the great work.
~ Jodi N.
My son is 8 years old. He is also a med-high functioning autistic. For Christmas this year, my husband and I purchased a Marble Mania Galaxy for him-curious to see how that would work with him and the issues he has for problem solving, interactive thinking, and social skills. I would like to report to you that after him and his father put it together, my son plays with this for at least 2 hrs every day. He sits and watches the marbles as they come out of the shoot, traces the paths to help him problem solve, and he has become more "person friendly" because he wants to show people what this does and enjoys it when people watches him...WHICH NEVER HAPPENED BEFORE.
Our whole purpose for purchasing this set was to see if we could somehow bridge a gap between him and us...it is difficult when you just cant reach your own child. Thank you for helping us do that...it means more than you know.
~ Jodi D.
Hello Ms. Frere,
I was given your contact information because I want to relay a quick story with happy results to you.
I recently purchased a Telly the Talking Time Clock which I found was slightly defective when I opened it. Long story short, your Sales Administration Associate Sherri Borrelli (sborrelli@tlji.com, 602-787-1117 ext. 119) has been extremely helpful in assisting me to resolve the issue. Though it is not a "big ticket" item, she still showed me the importance of my purchase and her personal attention to my concern. After several information-gathering emails, I believe the situation has been resolved.
It is very encouraging and greatly appreciated to receive such excellent customer service. Sherri has been wonderful to work with. I just thought you would like to know that. And I also to plan to purchase from The Learning Journey in the future and based on the experiece I had, I will recommend your company to friends and family as well.
Thank you and Happy Holidays!
Just a really big thank you from this ESL teacher in Korea. Over the last two months I managed to teach an unteachable kid a lot of English as he and I constructed the Marble Mania Genius during a spare period once a week. Clearly the best $60 I have ever invested in a teaching tool.
Just a note to let you know that Lisa is by far one of the top customer service reps I have EVER encountered. Over the years, I have trained customer service reps for the semiconductor/electronics industry. Thus I have some first hand knowledge of what it takes to present a company, its public persona and its policies to the customer. Lisa is pleasant to talk to, knowledgeable about your products and replies almost instantly and with the proper information. She gives your corporation an image of a company that cares about its customer base. ( A rarity in today's business world).
Lisa is a real asset to your company and is a large part of the reason I will be buying your products for my grandson in the future. Lisa has received my highest award of ten "ATTAGIRL"s, which is worth 10 "Awshucks" or whatever a mistake is called in your company . I hope that you agree and will afford her the use of her ATTAGIRLs as needed
A Very satisfied customer.
~ Jack K.
Hi,
Some weeks ago I contacted you regarding a missing puzzle piece. Being in Australia I was not hopeful of a successful outcome but was very surprised to receive a replacement puzzle in the post. Many thanks for your wonderful customer service [Trevor and Reid], I will definitely be a repeat customer and will praise your company and customer service whenever the chance arises.
Many Thanks once again,
~ Kay F.
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